Lenovo - Built-in webcam camera not working (Windows 10)

by Luke Eclipse-Ujano Updated Aug 28, 2020

When attempting to use the built in camera on a Lenovo laptop the camera does not work. Instead of seeing the image from the camera you see an image with a grey background and a white camera with a cross through it.

The same image is seen with all applications. This issue appears to be a bug with the Lenovo software – where the camera’s “privacy mode” is enabled by default.

Solution 1: Check for a lens cover

  1. Look for where your camera is on the laptop – usually this is above the monitor on the frame
  2. Check if it has a lens cover and whether it is closed
  3. These are usually a small plastic strip that slides over

Solution 2: Enable using keyboard button

  1. Look on the laptop keyboard for a camera icon – this is usually around F8
  2. Press the key to see if it enables the camera
  3. If it doesn’t – try holding the ‘Fn’ key and the camera key
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